Common Issues with the Daman App and How to Fix Them

The Daman App is an essential tool for policyholders in the UAE, offering a seamless way to manage health insurance, submit claims, and access healthcare services. With its user-friendly interface and digital-first approach, the app has simplified medical policy management for thousands of users.

However, like any other mobile application, users may occasionally encounter technical issues that hinder their experience. From login difficulties to claim submission errors, these problems can be frustrating. Fortunately, most of these issues have simple fixes.

In this article, we will discuss the common issues with the Daman App and provide practical solutions to help you resolve them quickly.

1. Login and Account Access Issues

Problem: Unable to Log In

Some users report difficulties logging into the Daman App, either due to forgotten credentials or technical glitches.

Possible Causes:

• Incorrect username or password

• Expired password

• App version is outdated

• Server downtime

Solutions:

✅ Reset Your Password: If you can’t log in, try resetting your password by clicking on the "Forgot Password" option. Follow the instructions sent to your registered email.

✅ Check Your Credentials: Ensure you’re entering the correct email or Emirates ID associated with your Daman account.

✅ Update the App: An outdated app version may cause login failures. Go to the Google Play Store or Apple App Store and check for updates.

✅ Try Again Later: If the app’s servers are down, wait a few minutes and try logging in again.

2. App Crashing or Freezing

Problem: The App Closes Unexpectedly

Some users experience crashes or freezing while using the Daman App, preventing them from accessing important services.

Possible Causes:

• Insufficient storage on the device

• Conflicting background applications

• App bugs or software glitches

Solutions:

✅ Restart Your Phone: Restarting your device can refresh the system and clear minor software glitches.

✅ Clear Cache and Data: Go to your phone settings → Apps → Daman App → Clear cache and clear data. This removes any temporary files that may be causing the issue.

✅ Free Up Storage Space: Ensure your device has enough free space to run the app smoothly.

✅ Reinstall the App: Uninstall and reinstall the Daman App to eliminate any corrupted files.

3. Issues with Submitting Claims

Problem: Claim Submission Fails

A key feature of the Daman App is the ability to submit medical claims digitally. However, some users face issues while uploading documents or submitting claims.

Possible Causes:

• Large file sizes for document uploads

• Incorrect document formats

• Poor internet connection

• Server issues

Solutions:

✅ Check File Size and Format: Ensure the files are in PDF, JPG, or PNG format and within the allowed size limit.

✅ Use a Stable Internet Connection: A weak or unstable connection can cause submission failures. Try using Wi-Fi instead of mobile data.

✅ Try at a Different Time: If the server is busy, wait for a while and try submitting your claim later.

✅ Update the App: Ensure that you are using the latest version of the Daman App for optimal performance.

4. Errors While Checking Policy Details

Problem: Insurance Policy Information Not Loading

Some users find that their policy details do not appear when they try to access them on the app.

Possible Causes:

• App syncing issues

• Outdated policy data

• Account verification issues

Solutions:

✅ Refresh the App: Close and reopen the Daman App to allow it to reload your policy details.

✅ Ensure Your Account is Verified: If your policy details are missing, check with Daman customer service to ensure your account is fully verified.

✅ Log Out and Log Back In: This forces the app to sync your latest policy information from Daman’s database.

✅ Update Your App: Ensure you have the latest version, as older versions may not display updated policy details correctly.

5. Slow App Performance

Problem: The App is Running Slowly

Some users complain that the Daman App is slow to load pages or process actions.

Possible Causes:

• Heavy background applications consuming device resources

• Low phone memory

• Outdated app version

Solutions:

✅ Close Background Apps: Exit any unnecessary apps running in the background to free up system resources.

✅ Restart Your Device: This refreshes your phone’s memory and can improve performance.

✅ Check Your Internet Speed: Slow loading times could be due to a weak internet connection. Switch to a faster Wi-Fi network if possible.

✅ Reinstall the App: Uninstalling and reinstalling the app can fix slow performance issues caused by corrupted files.

6. Unable to Find a Healthcare Provider

Problem: Search Results Do Not Show Any Hospitals or Clinics

The Daman App includes a provider search feature to help users find hospitals and clinics within their insurance network. However, some users report that they cannot see results or that the search is inaccurate.

Possible Causes:

• Location settings are disabled

• Incorrect search criteria

• Temporary server issues

Solutions:

✅ Enable Location Services: Go to your phone settings and turn on location access for the Daman App.

✅ Check Your Search Criteria: Ensure you’re entering the correct location and specialty when searching for a provider.

✅ Use an Alternative Method: If the app is not displaying results, try visiting the Daman website to find healthcare providers.

✅ Try Again Later: If it’s a server issue, waiting a while and retrying may resolve the problem.

7. Notifications Not Working

Problem: Not Receiving Claim or Policy Updates

Some users report that they do not receive notifications about claim status, policy renewals, or important alerts.

Possible Causes:

• Notifications are disabled in phone settings

• App permissions not granted

• Network issues

Solutions:

✅ Enable Notifications: Go to Settings → Apps → Daman App → Enable Notifications.

✅ Check App Permissions: Ensure the Daman App has permission to send notifications.

✅ Restart Your Phone: A simple restart can refresh notification settings.

✅ Reinstall the App: If notifications are still not working, uninstall and reinstall the app to reset settings.

Conclusion:

The Daman App is a powerful tool for managing health insurance efficiently, but like any digital platform, users may occasionally encounter issues. From login problems and slow performance to claim submission errors and missing notifications, these issues can be frustrating. However, most of them have simple solutions that can be resolved with basic troubleshooting steps.

By keeping the Daman App updated, ensuring a stable internet connection, and using the right file formats, you can prevent many common problems. If you continue facing technical issues, reaching out to Daman customer support can provide further assistance.

Overall, the Daman App remains a reliable and efficient platform for health insurance management, and with the right fixes, users can enjoy a seamless and hassle-free experience.